Shipping

We process orders between Monday and Friday. Orders will be processed within 3 business days of ordering and shipped the next day after the processing day. Please note that we don't ship on weekends.

Country We Ship to: United States
Logistics: DHL, UPS, USPS, CNE, JCEX, YunExpress

Shipping Method Order Amount Shipping Fee Delivery Time
Standard Shipping $0.00–$39.98 $4.99 7-20 business days
Free Shipping $39.99 and up $0 7-20 business days

Cancelling an order

Please do drop us an email at [email protected] as soon as possible if you’d like to cancel an order that you have just made. Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a $0.5 cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.

Unclaimed orders

We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of an incorrect or insufficient address.

Custom / Duty fees / Remittance fee

Customs fees and Sale tax are the responsibility of the customer. Please check with your local customs agency regarding fees. Also, kindly note that on rare occasions, customs agents may delay the delivery of some packages.

Separate Packages

In some instances, an order may be split into different packages for any of the following reasons:
Certain items may be on backorder;
Weight restrictions for regular shipping imposed by the post office.

COVID-19 Delivery Information

Due to the impact of COVID-19 on our warehouse and shipping operations, order process and shipping time may be delayed up to an additional 14 business days.

NOTES

*Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.

*Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. 

*Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

*If you don’t receive our Customer Service team’s response for an extended period of time (24 hours on weekdays, 48 hours on weekend), please check your Contact email’s Spam folder. Our emails may have been filtered incorrectly by your email server/provider.